Q1. Are the prices same as your website prices at all your retail sales points?
Prices at different retail sales points may differ due to country of sales, duties / taxes and freight charges.
Q2. Can we order all your products using COD payment term?
We entertain only orders with COD payment terms that contains Ready to wear tunics - no semi Formal or Formal designs because we make them only on orders.
Q3. Is COD available Internationally?
Currently, the COD service is only applicable in Pakistan.
Q4. Which carrier you use to send your shipments?
We use DHL & FedEx both services subject to the destination custom suitability to send all our shipments for prompt and timely deliveries / clearance.
Q5. What about destination Customs duties / taxes?
Company is not responsible for any destination Customs duties / taxes as we do not know each destination Customs regulations so if their Customs charges any duties / taxes, Customer will be responsible to pay for it.
Q6. What are the courier charges for each shipment?
We charge PKR 4000 for the 1st half KG and then add PKR 1200 for each additional half KG in an order.
Q7. What are the courier charges for the shipment within Pakistan?
We do not charge any courier cost for the shipments within Pakistan but customer has to put local / Pakistan address at the shipping location while ordering. This condition does not apply for local COD orders where we charge PKR 250 for orders below order worth PKR 4500.
Q8. What is my order lead time?
We take 15-20 days for the production of an order + 3-4 days for transit time through DHL or FedEx.
Q9. We are unable to find the design here on your online shop that we have seen on your Face book group, what to do?
Please email us the design # you like on our Face book group and we will tell you its price as well as how to order it online.
Q10. What is the guarantee of custom color & styling if we want to change subject to the possibility?
In case of change in color from the original outfit shade, we always try to match the shade but matching is absolutely not guaranteed. Also in case of change in styling, we do not guarantee if the change will not look good upon receipt.